What do I do if my part is faulty?

All of our products are covered under a 12 month warranty, except where otherwise stated. You will need to fill out a warranty claim form which you can request from our customer service team, then follow the below instructions:

  • Complete the return and warranty claim form;
  • Describe the course of action to be taken, description of the issue and attach any further supporting documentation;
  • Provide a copy of the original sales invoice.

Please be advised that we require 2 sets of the documentation.

One set of the aforementioned documentation is to be kept inside of the box with the goods.  The second set is to be attached to the return box and sent to:

Sussex Autos
Attn Online Returns Department
Unit 40 Station Road Industrial Estate
Hailsham, East Sussex
BN27 2EY

Once it is received by us we will log it in to the system for the warranty procedure to be initiated and the warranty reference number will be sent via email for future reference.

The goods will be inspected and based on the results of the inspection; a decision will be reached.

Please note that the process would take approximately 4-6 weeks. We only offer a manufacturer warranty for any items that fail to operate to the stipulated standard during the warranty period.

All products must be returned with a completed returns form. Any products returned without the completed form will be subject delay and a 15% handling charge.